FAQ's

Below is a list of frequently asked questions about our products but if you have any further questions, please do not hesitate to contact us.

What are your candles and wax melts made from?
All our products are made with 100% soy wax and fragrance oil. There are no additives or paraffin. In addition, the wax melts may be coloured, include mica and decorated with biodegradable glitter.

What are the benefits of soy?
Soy candles are cleaner burning and produce less soot than paraffin candles.

Are your products assessed?
Candles and melts are not assessed as they are not cosmetics (products such as bath bombs and soaps must be assessed for example). They are however required, under European Union Regulations to be CLP compliant.

What is CLP?
The CLP Regulation ("Classification, Labelling and Packaging") is a European Union regulation that standardises the warnings that have to be on products. Candles and wax melts are legally required to have a CLP label. A CLP label contains hazard symbols, warnings, hazard information (eg may cause skin irritation) and the makers contact details in case there is a need to contact the maker in an emergency.

It is illegal to sell candles and wax melts without this information. Some fragrance oils may not trigger any hazards but it is still a requirement that the product has a CLP label. For example, if a child took a bite of a wax melt, you can produce the CLP to the doctors so they can treat accordingly. The maker should also have a copy of the Safety Data Sheet for each fragrance oil they use and this can be supplied on request (hence why the makers contact details must be on the label).

Denbies Candles is fully CLP compliant and insured. Safety Data Sheets are held for all fragrance oils used in candles and wax melts and can be provided on request.

CANDLES

What range of candles are available?
We offer a wide selection of candles including luxury soy candles in glass jars, candles in a tin and our essential oil range.  We also produce a Christmas range in the run up to the festive period.

What fragrances are available in the candle range?
You can view the scent list here

How long will my candle burn for?
If used correctly (see below for candle care tips) each candle has been tested for burn times.  These are detailed in the product listing. 

How do I make the most of my candle?
Here are a few tips to make sure you get the most use out of your candle:

  • It is recommended to burn your candles until the melt pool reaches the side of the candles, especially on the first burn. This will help avoid tunnelling (this is where walls of wax are left around the edge of the candle). This will ensure that there is no wasted wax with lots of lovely fragrance left! However, do not burn your candle for more than four hours at a time.

  • Sometimes wax can remain around the edge of the candle after the first couple of burns. However, continue to use your candle as normal as in most cases this wax will disappear. However, it is important that you burn your candle for long periods of 3-4 hours. Shorter burns ie 30 minutes, will tunnel your candles as the candle is not being burnt long enough for the wax pool to reach the edge of the candle.

  • Before relighting your candle always trim the wick. This will help ensure the candle continues to burn in the centre. A long wick may lean and cause one side of the candle to get hotter than the other and give an uneven wax pool.

What safety issues do I need to be aware of when burning a candle?
It is recommended that you do not burn your candle for more than 4 hours so the candle container does not overheat and become damaged. Never move a burning candle as tin or glass containers can became very hot. Ensure candles are kept out of reach of children and animals and away from draughts. Never leave a candle unattended. Do not let a candle burn to the bottom of the container.

WAX MELTS

What are wax melts?
Wax melts are scented pieces of wax that are melted in a wax warmer. When the wax begins to melt it will release the fragrance. We make a variety of shapes and sizes and suggestions of how much wax you need to use is included in the item listing. It is of course completely dependent on how strong you like your scent and what type of warmer you use.

How do I use a wax melt?
Place the wax melt into the dish of the warmer. Once the scent has finished or you are ready for a change of scent you then need to clean your dish to get ready for the next scent! To clean your burner you can absorb the melted wax with cotton wool or after the wax has set, begin to melt again and then pop out the harden wax. Please always take care when cleaning your burner as melted wax can be very hot.

How long does a wax melt last for?
Each melt is different depending on the strength of the fragrance oil and how strong you like your scent – it really is personal preference. The melts are tested in a tea light burner and can give off scent for between 8 and 20 hours. The majority of melts will give off a strong scent for around 12 hours.

How do I use a wax warmer?
There are two different types of wax warmers – tea-light and electric. To use a tea light warmer you light a tea light candle underneath the dish. Candle care still applies and it is recommended that you do not burn a tea-light candle for more than four hours. Electric warmers are powered by electricity.

What type of warmer should I use?
It is down to personal preference as to what type of warmer you should use. Electric burners do not heat the wax as hot as a tea light burner so give off a more gentle scent throw. Tea lights normally give a much stronger scent throw though the wax may not last as long.

What fragrances are available in wax melts?
You can view the scent list here

REED DIFFUSERS

How do I use a reed diffuser?
When you receive your reed diffuser simply open the seal on the lid, add your reed and you are ready to go!

How does a reed diffuser work?
The reed diffuser when begin to release scent into your room once the liquid begins to travel along the reeds.

How long will my reed diffuser last for?
All reed diffusers have been tested and will last for approximatley 3 months.  However this depends on where the reed diffuser is placed.  For example, a reed diffuser that is in direct sunlight will use the liquid quicker.

CLP PRINTING SERVICE

What is this service?
This is a CLP printing service for other candle and wax melt makers. We can produce CLP labels to fit on a number of different size labels and add your contact details. CLP labels can be ordered from the Supplies section on the website.

What information do you require?
When ordering your labels through the website, include the name of fragrance oil, the supplier you have purchased your oil from and your contact details (business name, address and telephone number). We then obtain the CLP information from the oil supplier to produce your labels.

Do all oil suppliers supply CLP information?
It is not a requirement for CLP information to be provided so you must ensure that this information is available before purchasing your fragrance oils. The supplier must provide a Safety Data Sheet and therefore, if you wish, there are companies who provide a CLP calculation service and can provide you with the information at the required usage eg 10%.

Do you print any other labels?
Wax melt and candle safety labels along with return address labels can all be ordered through the online shop.

How long does delivery take?
We endeavour to dispatch orders within 4 - 7 working days, however, this may be longer for custom orders and the estimated dispatch time for these items are detailed in the item listing. Once items have been dispatched, receipt of your delivery will depend on your chosen postal option.

GENERAL

How will I know my order has been despatched?
You will receive a dispatch notification email.

What postage options are available?
Orders are sent via Royal Mail with the exception of orders that weigh over 2kg which will be sent via a courier. You can read more about the postage options here.

What is an open box?
An open box is a great way to save on postage costs. You place an order through the online shop and upon checkout select open box. Your items will then be placed in a box and you can continue to add items to this box up to 2kg or 7kg in weight. When you are ready to close your box, on your last order, select the close postage box option upon checkout. Your open box will be sent for signed for second class with Royal Mail or upgraded to courier delivery at no extra cost if the total weight is over 2kg. 

Do you offer wholesale orders?
We offer our products for wholesale and we are stocked in a number of independant retail outlets. These are not available to order online so please contact me for further information. I offer a range of prices based on order quantities with low minimum numbers. Products are available with Denbies Candles branding ready for you to sell or can be made for you to use your own branding. With either option, CLP labels will be provided by Denbies Candles.