These terms and conditions are on the basis on which you (“the customer”, “you”) can use our website and place orders for items from Denbies Candles (“the supplier”, “us”, “we”). By ordering goods from Denbies Candles you are deemed to have understood and accepted these terms.
We are Jennifer Dyson trading as Denbies Candles, 25 Bromley Bank, Denby Dale, Huddersfield, HD8 8QG. Our email address is [email protected] and our telephone number is 07754 298968.
Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using https://www.denbiescandles.co.uk website (the “Website”) operated by Denbies Candles.
These Terms apply to all visitors, users and others who access or use the website. By accessing the website or ordering any goods, you agree to be bound by these Terms. If you disagree with any part of the terms then you should not access the website or purchase any of the goods.
The description of goods are detailed on the website under each item listing. This is for illustrative purposes only. As all items are hand made, there may be small discrepancies in the size and colour of the goods supplied.
For custom orders it is your responsibility to ensure that information provided is correct and accurate. Denbies Candles accepts no responsibility if incorrect information is provided.
For the supply of CLP labels, this is a printing service only and Denbies Candles accepts no responsibility if information provided is incorrect. It is the responsibility of the customer to ensure that their products and labels meet the CLP requirements. Information provided to Denbies Candles will be taken as correct. We will use the CLP templates provided by the oil supplier. It is the customer’s responsibility to ensure that their oil supplier provides CLP templates calculated at the correct usage for their product. Denbies Candles does not calculate CLP. If your oil supplier does not provide CLP information, it is your responsibility to have the CLP calculated from the Safety Data Sheet (there are organisations that carry out this service) at a cost incurred by yourself.
All goods which appear on the website are subject to availability. Should an item be unavailable after ordering we will notify you and supply you with an appropriate alternative.
If you wish to purchase any product or service made available through the website you may be asked to supply certain information relevant to your purchase including your name, address, and contact details.
You are considered to have placed an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. It is your responsibility to ensure you have used the order process correctly.
We will send you an order acknowledgement, detailing the products you have ordered and the total cost. Please inform us immediately if you have noticed an error in the order details. We will do our utmost to ensure any errors made in the order can be rectified, however, this is at the discretion of Denbies Candles and may not be possible if work has already been undertaken on completing your order.
Our acceptance of an order takes place when we despatch the order. You will receive a despatch confirmation by email. Unless we have notified you that we will not accept your order and are cancelling it, or you have cancelled your order.
We may refuse to accept an order for the followings reasons:
(a) where goods are not available;
(b) where we cannot obtain authorisation for your payment;
(c) if there has been a pricing or product description error;
(d) if you do not meet any eligibility criteria set out in our terms and conditions.
Despatch of orders are normally 2-3 full working days from the date of receiving an order (excluding wholesale orders). We reserve the right to adjust our despatch times in accordance with current volume of orders. Custom orders may take longer to dispatch as they are handmade to order. Please see the details on the individual listing for estimated dispatch times for custom orders. Wholesale orders are normally dispatched 2-3 weeks from the date of payment being received.
All orders must be paid for before delivery and/or any work is undertaken on your order. This includes all ready made items, custom orders & CLP labels. For wholesale orders, unless agreed otherwise in writing. Payment must be made on receipt of an invoice from Denbies Candles. No work will be undertaken on wholesale orders until payment is made. If additional supplies are required to be ordered in by Denbies Candles to fulfil your wholesale order, these will not be ordered until payment is received. This may result in a delay in your order being dispatched. Denbies Candles accepts no responsibility in any delays to fulfilling & dispatching your order due to delays in payments not being received.
- We will arrange delivery of the goods to the delivery location, within the agreed period, or failing any agreement, without undue delay, in any event, more than 30 days after the day on which the contract is entered into.
- We accept no responsbilitiy if you or any designated nominee, through no fault of Denbies Candes, fail to take delivery of items. Therefore we may charge additonal postal costs for redelivering your order.
- On receipt of your order, items will then become your responsibility.
- Proof of postage can be provided on request.
- If a signed for delivery order becomes lost, we will provide a replacement if the items are in stock. If this if not possible a refund will be made. An order can only be claimed as lost if the expected delivery through Royal Mail or the courier has passed.
- All drop boxes must be closed after a maximum of 6 months from the date of the first open box order being placed. If the open box is not closed and delivery paid for after 6 months, Denbies Candles reserves the right to close the box and the goods will remain the property of Denbies Candles.
IMPORTANT - TEMPORARY ADDITION TO TERMS & CONDITIONS REGARDING DELIVERY AND DISPATCHING OF ORDERS
Due to the current situation with the Cornavirus, Denbies Candles has made temporary changes to the disptaching of orders to ensure we are operating within the guidelines set out by the Government. Currently orders are now being dispatched once a week via a non-contactless courier service. At checkout, the customer can choose to have their order delivered by the following methods:
- Standard delivery (3-4 days) - the courier will leave your order in a designated safe place (if this has been agreed)
- Standard delivery with signature (3-4 days) - this will be delivered to the customer in person. As a non contactless delivery method is in place with couriers, they will notify you that they have arrived at your property (by either ringing the door bell or knocking on the door). They will stand away from the door and confirm on their tracking device that the order has been taken in.
If you choose to have your delivery dispatched without a signature, Denbies Candles assumes no responsibility for any lost or unclaimed items.
Returns and cancellations
This is a distance contract (A contract made between a trader and a consumer where they are not together, which is negotiated and agreed by one or more organised means of distance communication - for example, by phone, post or over the internet). In the terms below, the sale is referred to as the “contract”. Denbies Candles operates the following returns and cancellation policy:
You can cancel a contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you receive the goods. Cancellations must be made in writing eg email.
If you cancel this contract, we will reimburse payments received from you excluding the costs of delivery (with the following expectation listed below). You agree that you will have to cover the cost of returning the goods to Denbies Candles.
Goods must be returned to Denbies Candles in the same condition as supplied. We may make a deduction from the reimbursement for loss in value of any goods returned if the loss is the result of unnecessary handling and damage by you. This is because you are liable for that loss and, if that deduction is not made you must pay us the amount of that loss.
Returned goods must be received to Denbies Candles within 14 days of receiving notice of your cancellation in writing. Your refund will be issued on receipt of the returned goods. Goods received after the 14 day period are not eligible for a refund.
Cancellations are not accept for any custom orders including wholesale and CLP orders. Returns will only be considered if there is a problem with your order. Please contact Denbies Candles immediately if there is a problem with your order and take a photograph of any issues and send by email/messenger with a full explanation of the issue.
Our prices are reviewed from time to time and we reserve the right to change pricing at any time without prior notice. This includes pricing of items and shipping costs.
Complaints & Disputes
If for whatever reason you are not happy with your order. Please contact Denbies Candles in writing & we will with contact you with a response as soon as possible.
Links To Other Web Sites
This website contains links to third-party websites that are not controlled by Denbies Candles. We assume no responsibility for the content or website policies implemented by these businesses.